Why You Need to Rethink Your Customer Self-Service Strategy

Gartner clients rank customer self-service as a top-five 2015 customer service trend. Customers can go further down the customer journey without a human engagement than ever before. Customer service leaders must increase channel alignment, make knowledge critical and use data to predict behavior.

Publication: 
Gartner
Author: 
Manusama, Brian
Document Type: 
Research
Paywall: 
$

Leave a comment

Comment Policy
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.