Ten Steps for Planning Your Customer Engagement Hub

To deliver an end-to-end customer experience across channels and departments, IT application leaders need to bridge organizational gaps and help build a customer engagement hub. In this research, we explain how to plan for a successful customer engagement hub.

Publication: 
Gartner
Author: 
Huang, Olive; Maoz, Michael; Golluscio, Elizabeth
Document Type: 
Research
Paywall: 
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