Omni-channel Report Card Self Assessment

If your brand isn't delivering superior experiences across all digital channels, chances are you're losing customers to your competitors. But how does your brand really compare with the top retailers? Take an honest assessment of your omni-channel eCommerce capabilities to find out how you're doing—and get the information you need to take action. See how well your organization is performing in seven key factors that determine omni-channel success, and get insights for improving your results. You will learn: How well you elevate your presence across digital, online and in-store experiences, as well as mobile websites, apps, and social media, Why it's so critical to provide superior experiences after the purchasing process, and how to rate your order fulfillment proficiency, and What you can do to meet customer demands for consistent pricing as well as quick, efficient call center resolution.

Publication: 
IBM
Author: 
IBM
Document Type: 
Research
Paywall: 
Free

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