Develop a Strategic Plan to Integrate Your Customer Engagement Hub

A customer engagement hub enables organizations to align their processes with customer intent to orchestrate a seamless customer experience. It is not a packaged product; rather, CTOs and IT application leaders need a strategic approach to integrate their own.

 

Publication: 
Gartner
Author: 
Golluscio, Elizabeth; Maoz, Michael; Huang, Olive
Document Type: 
Research
Paywall: 
$

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