The 2017 Voice of Customer Toolkit

Launching a digital Voice of Customer program for your business? Download the complete guide to plan and implement your program, including: VoC Planning Guide: Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement methods and Customer Engagement 101: How to engage your users effectively, which engagement methods are right for you and how to create the right type of surveys for maximum impact.

Publication: 
Medallia
Author: 
Medallia
Document Type: 
Research
Paywall: 
Free

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